Income tax department launches ‘online chat’ service to answer taxpayers’ queries

Income tax department launches ‘online chat’ service to answer taxpayers’ queries

NEW DELHI: The Income Tax Department has launched an ‘online chat’ service for taxpayers so that they can seek answers to their basic queries and doubts relating to direct tax issues.

A window has been hosted on the main page of the department’s website — www.incometaxindia.gov.in/ — with a prominent icon stating ‘Live Chat Online- ask your query’.“A team of experts from the department and independent tax practitioners has been deputed to answer the general queries of a taxpayer. This first-time initiative is aimed to enhance taxpayer services in the country,” the officer said.

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He added that more features would be added to the online chat system based on the feedback received by the department.A person can enter the ‘chat room’ by furnishing an email-id and ask questions as a guest.

“An option has also been provided to the taxpayer for emailing the entire chat to their ids for future reference,” the officer said.

A precautionary note at the beginning of the chat, however, states: “The replies are based on the opinion of the expert and in no manner it should be interpreted as the clarification by the Income-tax Department on any matter.”Last year, the I-T department had set up a new dedicated directorate within its establishment to monitor and resolve grievances of tax payers.

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