Amazon Walk-In Drive | Freshers | Associates | BE/ B.Tech – All Engg Streams; B.Sc/ BCA/ B.Com/ BBA

Amazon Walk-In Drive | Freshers | Associates | BE/ B.Tech – All Engg Streams; B.Sc/ BCA/ B.Com/ BBA

At Amazon, our vision is to be Earth’s most customer centric company; to build a place where people can come to find and discover virtually anything they want to buy online. With Amazon.in, we endeavor to build that same destination in India by giving customers more of what they want – vast selection, low prices, fast and reliable delivery, and a trusted and convenient online shopping experience – and provide sellers a world-class e-commerce platform.

We are committed to ensure 100% Purchase Protection for your shopping done on Amazon.in so that you can benefit from a safe and secure online ordering experience, convenient payment options such as cash on delivery, easy returns and enjoy a completely hassle free online shopping experience.

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Company Website: www.amazon.in

Position: Digital & Device Alexa Support Associate

Experience: 0 – 5 Years

Salary: Rs.2.6 LPA – 3.1 LPA

Job Location: Hyderabad

Education: Graduation in any stream

Job Description: 

Customer Focus:

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Technical Aptitude:

  • Familiarity with a variety of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
  • In-depth knowledge of Wi-Fi technologies (Devices / Connectivity / Types)
  • Working knowledge of all kinds of mobile and computer OS ( Mac / iOS / Windows )
  • Ability to translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting
  • Basic awareness about Amazons Devices and Digital Services (Subscriptions)
  • Awareness of latest trends and developments in the technology industry
  • Technically inclined with a drive to challenge existing processes and innovate

Communication Skills:

  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently

Problem Solving Skills:

  • Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action-oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet a business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be a creative and analytical problem solvers with a passion for excellent customer service……..Read more>>

 

Source:- enggwave

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